PowerVPS support is AWESOME

[Smatrix]

Thanks Veena and Athira for my support issues. And Charles for my sales questions.

I always get a quick reply whatever the time of night, and they're always able to fix it.

When they close a support ticket, I don't reopen it to say thanks because it's closed, but I wanted to just use the opportunity here to say that you guys rock.

PowerVPS: Please keep doing whatever it is you're doing with support, because I'm impressed.

The awesome support and speed are why I'm staying here, and I may even upgrade to another plesk plan when I start needing more bandwidth next month- I'm on a VPS.

Dave

[charles]

Yes, our support staff DO rock!

charles

[Tony]

:d :d :d

[Robert]

Thank you for the feedback. :)

It's nice to know folks appreciate the work we do for them.

Best regards,

Robert Yates
PowerVPS Support

[nobody]

I completely agree with Smatrix, the support is great.

I appreciate all the staff (although I do have my preferences), great job guys.

[rofyhost]

I double what has been said here! PowerVPS = POWER SUPPORT!! I have been with them for now about a year and three VPSs so far, NEVER a ticket has taken more than 5 Mins answers and 15 mins fixed problem!!!

PLEASE keep it up :)

[Tony]

We'll do our best! We couldn't do it without the appreciation you guys show us. =D Thank you.

[veena]

Thank you all! Feels great to read this :)

[JohnK]

I have to agree also. Weve only been with PowerVPS a few days but the support level we have received is phenominal! Guys keep up the good work you are putting a lot of companies to shame and showing them how it should be done ;)

[alex]

PowerVPS support is top notch :D

[itwanabe]

everytime i ask for support it takes about an hour or two- thats because i select LOW as priority and it 's not important- which is great! I love the support... but if for some reason i needed urgent support say priority "super high" heheh, would i get greese-light'n fast support like the site saids?

If anyone has any experiences with "high" priority, please do tell :)

[nobody]

everytime i ask for support it takes about an hour or two- thats because i select LOW as priority and it 's not important- which is great! I love the support... but if for some reason i needed urgent support say priority "super high" heheh, would i get greese-light'n fast support like the site saids?

If anyone has any experiences with "high" priority, please do tell :)

I've sent a couple of high priority tickets, they have never had more than half an hour reply, usually around 10 minutes.

[JohnK]

Originally Posted by itwanabe
everytime i ask for support it takes about an hour or two- thats because i select LOW as priority and it 's not important- which is great! I love the support... but if for some reason i needed urgent support say priority "super high" heheh, would i get greese-light'n fast support like the site saids?

If anyone has any experiences with "high" priority, please do tell

I submitted a LOW priority ticket today, it was resolved within 10 minutes :eek:

Keep up the good work guys, must say im impressed ;)

[gasxtreme]

I am speechless, the powervps support is just absolutely amazing..... I have absolutely no complaints what-so-ever with PowerVps.... Server is very fast, great uptime, superfast support (yes, even in the early morning hours)... I am SOOOO glad I went with PowerVPS!!!
-steve

[Robert]

but if for some reason i needed urgent support say priority "super high" heheh, would i get greese-light'n fast support like the site saids?

We staff our help desk 24/7. Our screens refresh once a minute with new tickets that come in. If we suddenly get an influx of tickets that come in at once, it can sometimes take a little bit to get through them all. Especially if it requires a bit of work.

For example a standard ticket requires:

Reading the entire ticket (especially if there is multiple replies already so that we understand fully what is going on).
Getting the IP address of the VPS (this should be in the ticket, but if not, we have to manually look it up based on the name or e-mail address).
Putting the IP into our account lookup tool to find out what hardware node your VPS is on and getting your login info.
Logging into the server and attempting to diagnose the problem.
Once we can duplicate the problem we have to come up with a fix and impliment it.

So if there are 5-6 tickets that come in at once, the tech(s) on duty begin prioritizing the open tickets. Which ones need the fastest resolution? Well if a VPS is DOWN or Apache (since it's 99% of the time the most important service on a box) then that ticket will be given first and foremost attention. Followed by tickets with problems with an individual service (such as FTP failure, etc) and so on.

If you ever have a problem that requires urgent attention, we try to bump it up to the top of the list and get it resolved ASAP. Hopefully you'll never need urgent attention, but if the need comes up, we'll be there for you!