New PowerVPS Site, New Plans, and New VPS Resources..

[TomK]

Folks,

As many of you that frequent our forums on a regular basis know, we have been working on getting our new site and customer portal management platform ready for release for nearly a year!

Well, today is the day - I am proud to announce our new site and new VPS plans go live here shortly. These new plans bring greater resources, the fastest and latest enterprise grade server technology from SuperMicro and Dell, and continued hosting in the best datacenter in the world - Equinix IBX.

Along with our new plans, resources, cusomer portal, and site launch comes a first ever price increase from us in nearly 4+ years of offering our virtualized solutions.

There is logic and reasoning as to why we've decided to raise our prices. Many of you who know me and how we operate here at Defender/PowerVPS - that being an open and honest communications line to our existing and potential customers - I want to take a few moments and explain some of the thinking that lead to this

First, we've increased our VPS resources across all package offerings that have had a price increase. As applications grow, so do our customers needs. You've asked for more resources, and we delivered.

Second, we continue our standardization on the latest and greatest server technology from Dell and SuperMicro - dual quad core processors, 16G ram, raid-10 disk arrays.

Third, you asked for an easier way to purchase add-ons like IPs, diskspace, etc. As we continue our long standing Platinum Partnership with SWSoft, we've chosen their HSPComplete customer and VPS portal management platform. HSPComplete offers the best in class VPS management, billing, and provisioning tools, period. You'll enjoy working with this panel compared to the old way of paying your invoices and buying add-ons, trust me!

Fourth, Our datacenter facility. As you know, we operate out of the Equinix IBX datacenters, unarguably the leader in datacenter facilities. While others claim to be like Equinix, none have the customer base, footprint and reliability of Equinix. Because of their stonghold on the market, pricing continues to rise for customers like us that rely and depend on offering our customers the best possible datacenter facility in the world.

I could go on and on, like the huge investment and partnership we made with Internap to deploy the FCP technology http://www.internap.com/about/newsroom/page2974.html, or the investment and partnership we are going to be announcing with R1Soft as our enterprise class backup solution provider, and so on.

This being said, our new pricing and resouce allocations still leaves us in a marketing leading position when compared to our true competitors like Verio (http://www.verio.com/virtual-server/) and and other facility and network based business class hosting proivders, in real datacenters that have customers like Yahoo, Microsoft, EA, IBM, etc.

And no, people renting "white box" servers from various mass market budget providers housed in reconditioned supermarket stores or meat packing plants (they call them datacenters), etc, are not our competitors, sorry folks.

As always, you can email me direct with any questions or concerns, or feel free to post them here.

I want to thank you for your continued trust in my company, we all work hard each and every day to earn that trust, and I hope we have your continued support as we have the last 6+ years!

Regards,
Tom

[MarkB]

Congrats!

One question though, what happens to current plans we are on? Will we have to switch over?

[TomK]

Congrats!

One question though, what happens to current plans we are on? Will we have to switch over?

Mark,

Thank you for the question. It is a two part answer:

1. Your price will NOT go up on your existing plan.

2. At some point, yes we will want folks to migrate to HSPc and Centos 5 and the HSPc panel. When that time comes (not even in planning stage yet), you will be offered a new VPS at the same price of your existing one to get you to switch over to the new platform. This is so we do not have to maintain both platforms, etc.

Does that answer your question? Please let me know!

Thanks,
Tom

[MarkB]

1. Your price will NOT go up on your existing plan.

2. At some point, yes we will want folks to migrate to HSPc and Centos 5 and the HSPc panel. When that time comes (not even in planning stage yet), you will be offered a new VPS at the same price of your existing one to get you to switch over to the new platform. This is so we do not have to maintain both platforms, etc.

Does that answer your question? Please let me know!

Thanks,
TomExcellent!
PowerVPS proves yet again that is the best.

[SlAiD]

Hi Rob, Tom, cookie stealers, and users of the forum. :P

Whell, I think the PVPS knows me... 2+ years costumer, allways have NO bad things to say (just the IP migration, but lets forgot about that for a while).

Now I've someting to say... again.


I work with acessibility, blog about it, talk and feel. For me an website must be acessible -- btw, SEO-freaks think about that too! I took a look at your PowerVPS site, and I found some glitches on it.

Honestly I dont have much time to go into defails, and see all website, but I've two quick examples here:

1 . PowerVPS logo
The HTML tag for the logo is:

<td width="200" align="center"><a href="http://www.powervps.com/index.php"><img src="http://www.powervps.com/gfx/powervpslogo.gif" alt="PowerVPS" width="180" height="37" border="0" longdesc="http://www.powervps.com" /></a></td>
Now, try this way:

<td width="200" align="center"><a href="http://www.powervps.com/index.php"><img src="http://www.powervps.com/gfx/powervpslogo.gif" alt="PowerVPS" longdesc="The PowerVPs is this and that and someting more..." width="180" height="37" border="0" longdesc="http://www.powervps.com" /></a></td>

Search engimes READ longdesc and get the website positioned on the right place and with longdesc Google Images and any image search will find and redirect users to your images/site.

2 . HTML "alt" problem
I saw two coluns on the left, both with alt tag on the page as Partners.
Take a look at the code:

<td colspan="3"><img src="http://www.powervps.com/gfx/testimonialstop.gif" alt="Partners" width="170" height="29" /></td>
That code is for the image Testimonials, and the alt is Partners. Its kinda confusing if a blind user wanna check your Partners using a Scree Reader who use the alt tag to "read" images and find out client comments... right?


Whell, this is not a big deal, and I like the website. But I also think you can do more on SEO and acessibility. Try to run the website using Hera and find out more: http://www.sidar.org/hera/index.php.en

- - -

Btw, think about this: A contest, referring X users that stay on the PowerVPs for 3+ months will give us 50$ on your accoutn, or someting like tyhat.
Its "fashion" in Portugal. But of course, no one in Portugal claim to be as PowerVPS is... because they're no match for the best... and the best are the guys from...


PowerVPS


Good job guys!



SL

[DeanClinton]

W00t! Just got an email from ya :p

[Fred]

It's good to see that powervps guys do not let the market pass them...
In the IT world, if you just sit there, you'll get screwed when you'll notice that the world is far away in front of you and your services...

Not sure that my english is very good on that one... but i believe you understand the congratulations!:)

Anyway, my questions ( for now )
:
1) Is the migrations to the "HSPc and Centos 5 and the HSPc panel" implies a lot of changes for us(actual customers) ?

2) What about the "+" plans some of us have ?
For example, I have (Sorry, i do not remember the plans name) a Cpanel based vps2+, i do pay an extra for this...

[Robert]

1) Current VPS stay as-is. You can't move to new HSPC packages unless you order a new VPS and migrate your data to it. The legacy system is not being outfitted for 64 bit or CentOS 5.

2) There are no plus plans at this time. We may look at the option of memory only upgrades later where you can just buy extra.... but that's going to be a bit away.

[Fred]

2. At some point, yes we will want folks to migrate to HSPc and Centos 5 and the HSPc panel. When that time comes (not even in planning stage yet), you will be offered a new VPS at the same price of your existing one to get you to switch over to the new platform. This is so we do not have to maintain both platforms, etc.


Hi robert,
thanks for your answer... But my first question was related to that answer from Tom :)

But if i understand correctly what you said, we will ( "eventually" ) have to transfer our vps to a new one ? The transfer implies migration of all our customers stuff, is this right ?

[Robert]

Yes. Eventually. :) But that is not even something we're even THINKING about yet.

It took us almost a year to convert VZWin folks to MSVS. hehe

So again... this is not anytime really soon. We're still finishing the IP migration for old IP space, letting HSPC settle down for a bit (get production kinks worked out, etc), and working on a few other things behind the scenes.

EVENTUALLY you'll want to move anyway, as the OS will be ungodly out of date, etc. :D

Hope that helps!

[jeremy]

I love the new site!

I purchased a hosting plan today but I purchased the wrong one.

I talked to Aaron yesterday about the new plans coming out. He told me there was going to be a new 39.95 plan coming out and the only difference was the extra bandwidth.

So, I looked at the linux vps and clicked on it. I bought the 59.95 plan and assumed it came with plesk because Aaron said it was the same as my current plesk vps.

I need the plesk CP, and as far as I know the HSCP doesn't come with it?..

So, I need to switch to the linux plesk vps.


I tried emailing support and calling sales and no one will email or call me back...

Help Please..

[Robert]

There is no way to just 'switch' with HSPC. For now, just order a new plesk VPS. Choose pay offline and open billing ticket. They'll cancel the first VPS, and fix billing.

Thanks for the feedback on the site. I have plans to go back and make it easier regarding choosing panel.

[jeremy]

If I sign up with a domain for the plesk vps can it be changed later?

The reason I ask is because it wants me to make a sub domain for the linux plesk vps plan instead of letting me use the domain I want as the host name.

So, can the host name/domain name for the linux plesk vps be changed later or should I wait for support to terminate the linux based vps then sign up for the linux plesk vps with the domain name?

[albatroz]

What did happen to Directadmin support?
I moved from Servint to PowerVPS mainly because they stopped supporting Directadmin.

[MarkB]

If I sign up with a domain for the plesk vps can it be changed later?

The reason I ask is because it wants me to make a sub domain for the linux plesk vps plan instead of letting me use the domain I want as the host name.
Hostname should be a proper subset of DNS name (domain). See RFC 1034 and 1035.

[jeremy]

Hostname should be a proper subset of DNS name (domain). See RFC 1034 and 1035.


What?

Powervps still has not replied to me. I submitted a ticket yesterday...

[nadzri]

What did happen to Directadmin support?

I'm quite sure they will continue to support existing clients on DA.
But yes, I see no DA packages on the new site. No more DA for new clients/vps?

[DavidP]

Hey Jeremy,

What was your ticket ID?

As to DirectAdmin, no we are not offering it with our new systems, but we will continue to support customers who have ordered it previously.

[paulcook]

Hi,

Those new plans look great! Which leads me to a different question regarding migration: if we wanted to accelerate the migration (move over to the new system soon), what would the deal be? How would the plans "map" across?

I'm not planning an immediate migration, but probably quite soon, so just want to know what would be involved.

Thanks again for the great service!
Paul

[Amano]

Hi. Congratulations Tom for the new website and system.

You guys are doing a great job. I'm DTG client for +3 years now, since I was a reseller on a VPS :p and the great level of support never changed just improves.

I just have a little request. You may offer us (the old customers) the same plans we already use but on HSPComplete for the same price, and we can do the data migration, don't worry we won't bother you.

That will help DTG for now, you won't do the data migration, we can do it, just offer us the same price as an old customers.

Thank you.

[dexus]

What about current VPSes. Can we just upgrade like before. For example I need more memory on two of my Power-1 VPSes, and I would like to upgrade them to higner plan with more memory, that would be Power-2 before, but what now...? Can I just upgrade like before, without manual migration of all my accounts to a new VPS on the HSPC.

[Robert]

You can upgrade within the old package offerings.

For example, if you had a Linux cPanel Power-1, you can upgrade to a Linux cPanel Power-2. It would be at the same specs/price of the legacy package.

You would NOT get the specs of the new packages, or the benefits of HSPComplete (such as being able to upgrade/downgrade your package, add/remove IPs automatically, etc), and you would not be able to move to Centos 5 and a 64 bit platform.

[dexus]

Ok, thanks.

Maybe you can allow even upgrade to new plans, but just by price and resources, for example, I could upgrade to "LINUX CPANEL BASIC VPS", and I will get 512MB memory, 20GB disk space... for 59.95, but of cource I wont get a HSPComplete.

And, is there some burst memory on the new plans?

What about migrating VPSes to XMS, I will not get a HSPComplete on XMS, so I don't even need HSPC then, because I am planing to move all my VPSes to XMSes sooner or later (I already have one XMS and I love it). I don't wan't to get used to HSPC if I will lost it when I move to XMS. :(

[vps-vince]

Ok, thanks.

Maybe you can allow even upgrade to new plans, but just by price and resources, for example, I could upgrade to "LINUX CPANEL BASIC VPS", and I will get 512MB memory, 20GB disk space... for 59.95, but of cource I wont get a HSPComplete.

And, is there some burst memory on the new plans?

What about migrating VPSes to XMS, I will not get a HSPComplete on XMS, so I don't even need HSPC then, because I am planing to move all my VPSes to XMSes sooner or later (I already have one XMS and I love it). I don't wan't to get used to HSPC if I will lost it when I move to XMS. :(

Good question.
I'd also like to hear the answers on these please.

Many thanks,

- Vince

[mesobob]

What will happen to those of us currently on lifetime discount specials? When we eventually move to the the new HSComplete, what happens to our discounts which are for the life of the account?

[Robert]

Regarding the legacy system... at this time, we have no plans to change legacy plans. There is a large amount of work to go back and change those plans. Also, not all hardware nodes could handle just mass changing specs of the plans.

Regarding SLM... The new plans do not have SLM burst. In fact, we've found it actually to be better to NOT have burst memory with SLM as applications such as Apache/mySQL see burst as being the limit and can try to "reserve" more memory than it needs/should, which can in some situations cause your system to take more than it should.

Regarding XMS... that is something we're working out the final details on. The plan is to have all servers manageable from within HSPC. When the node itself is added, it will be added into HSPC. You will manage your VE instance as a normal VPS. What I have to work out still will be handling situations where one XMS handles multiple VPS and proper management of it so that you can manage balancing resources yourself without needing to contact support. Again, the details and the configuration for this is not fully in place yet, but that's what we want to happen.

Regarding credits/discounts, etc... that's a billing issue. :) Talk to them and they'll take care of it for you. Not really appropriate here on the forums.

[dexus]

Thanks.

I just didn't understand this part about SLM. Are we going back to UBC instead of SLM, or what? You said "new plans do not have SLM" and then you said "better to NOT have burst memory with SLM" :)

[Robert]

New plans have SLM... they do NOT have SLM *BURST*. There is a difference. :)

Lets say you have a VPS with 512MB of guaranteed memory and 1G burst.

If you do a free -m inside the VPS, it would APPEAR you have 1G, as servers cannot have more memory than it can see. (You can't use "150% of your memory.)

So... the system is reporting it has 1G when you look inside. So applications look and see "oh... I've got 1G to work with... lets take 512MB for now even though I don't necessarily need it, but lets hold some just in case".

The end result is that burst in SLM is not always the best thing in all situations. As a result, we made the decision that when we created our new packages, burst resources were not included. The only reason burst is included on the legacy system was because customers had it under UBCs and they would feel that something was being taken away from them that they were paying for.

It was not worth the effort it would have taken to try to explain to everyone... and trying to deal with potentially having some VPS running with it, some without, etc. However with essentially the new plans being a complete from the ground-up effort, it was the perfect opportunity for us to make the change gracefully. New specs, new prices, better bang for the buck, etc.

Think of it way... instead of having 384MB guaranteed with 1G of burst, you now have 512MB of ram GUARANTEED with no burst..... thus getting more memory guranteed to you at all times instead of more for just a short amount of time if it's not used by others. hehe

[dexus]

Ok, thanks for explanation, sorry I didn't read carefully.

That sound logical to me, and I agree with you that applications are using more memory and going to burst just because they see that it's available.

[Chris]

Can you do us a favor and put the new support site's images and style sheets under SSL. I keep getting warnings on every page "Do you want to show the unsecured content".

Not a big deal, just very annoying.

Truly appreciate it.

[Robert]

Everything should be SSL. What page are you not seeing images SSL'ed?

I just ran through submitting a ticket online and did not receive any warnings.

If you can show me where ya're having problems, I'll be happy to check.

[SlAiD]

Its just for me or its extremly confusing to have two helpdesks for two diferent VPS types?
I *really* think that the support should be all togheter, and when someone ask someting about a VPS, the techs have a way to see if that is the VPS type X or Y or other.

And its just me again or there is some "major" priority replying to the powervps.com/support website instead of the other one?


SL

[Robert]

We'll eventually be combining the two helpdesks. However the legacy helpdesk cannot display tickets from HSPC. CURRENTLY the new helpdesk can't see details for legacy VPS. That's being worked on.... and eventually that will all be consolidated to be one helpdesk.

However we wanted to get the new site/packages rolled out and going now instead of waiting 30-60 days just for the one component.

The main reason we're forcing two helpdesks is so that we can see your information in the ticket when you submit it. If you submit a ticket to the wrong helpdesk, we can't quickly do the following:

a) Verify you are authorized to submit tickets for the account.
b) See any VPS associated with that account.
c) See your VPS details (IPs, usernames/passwords/server notes, etc)

So there is a method to our madness. And yes, we know it's going to be a short-term pain. However we feel the long-term gain is worth the short-term suffering. :)

[Charlie]

Moving from one of the Legacy plans to a new HSPC ALWAYS requires starting from scratch?? Even if the legacy plan is already CENTOS? No simple way?

I need to upgrade and would like to move to the HSPC plan, but my disasterous move last winter from Fedora to a CENTOS server is still too fresh in my mind.

So I just want to make sure there is no clean and simple way to get all my customized firewall, mailscanner, diagnostics, optimized files, etc moved without starting from scratch.

If not I will upgrade to a bigger legacy plan.

[airoid]

Everything should be SSL. What page are you not seeing images SSL'ed?

I just ran through submitting a ticket online and did not receive any warnings.

If you can show me where ya're having problems, I'll be happy to check.

Oh, by the way, I'm having this same issue still. The error only appears in IE, of course. I'm looking at the source code of the main support page and I see a bunch of http not https images and stylesheets.

Some include:
<link href="http://www.powervps.com/style/main.css" rel="stylesheet" type="text/css" />
<link href="http://www.powervps.com/style/sIFR-screen.css" rel="stylesheet" type="text/css" />
<a href="http://www.powervps.com"><img src="http://www.powervps.com/gfx/powervpslogo.gif" alt="PowerVPS" width="180" height="37" border="0" longdesc="http://www.powervps.com" /></a>

[Martin]

Hello ****!



2. At some point, yes we will want folks to migrate to HSPc and Centos 5 and the HSPc panel. When that time comes (not even in planning stage yet), you will be offered a new VPS at the same price of your existing one to get you to switch over to the new platform. This is so we do not have to maintain both platforms, etc.

Does that answer your question? Please let me know!

Thanks,
Tom

I want to clear this point, because every time a support tech suggest me to move one of the VPSs of my old customers, they let it very clear than it have a new price and we can't move to HSP platform with the current (old) prices.

So I will copy&paste this part of your message to all them LOL.

Nah, really, what will happen with it? Right now I have a old customer who want to move to new packages because they see the new resources of his package in our reseller website. (the bad part is I have not updated prices por power1 packages, so I will lose money but I really can't increase prices to my local market, but this is my problem, of course.)

thanks for your time
- Mart

[Martin]

Its just for me or its extremly confusing to have two helpdesks for two diferent VPS types?
I *really* think that the support should be all togheter, and when someone ask someting about a VPS, the techs have a way to see if that is the VPS type X or Y or other.

And its just me again or there is some "major" priority replying to the powervps.com/support website instead of the other one?


SL

LOL, I have more than 15 vps servers spreaded between the two help desk, I need to check every time wich is the appropiate help desk if not the techs just send me to write 100 times "I must send tickets to the appropiate help desk" !
:)

[Fred]

the point martin bring to the topic is interresting.
Okay, I can, of course, wait and have a relatively equivalent vps for the same price... but what, if for an emergency, like hack, node crash, support techs suggest that to get a new vps ?

thabks for the clarification tom.
fred

[Martin]

the point martin bring to the topic is interresting.
Okay, I can, of course, wait and have a relatively equivalent vps for the same price... but what, if for an emergency, like hack, node crash, support techs suggest that to get a new vps ?

thabks for the clarification tom.
fred

both last times was due to a several root-level hack on some of our VPSs

Quoted from support team:

Once the vps is accessible, I would recommend you to rebuild the server or purchase a new HSPC VPS and transfer all the accounts to the new vps.

in other ticket:

he:

You may also wish to consider moving these VPS's to our new HSPC VPS's located at www.powervps.com

me:

moving to HSPC VPS at the same cost ?

he:

HSPC VPS's come with new IPs and prices. Prices can be viewed on www.powervps.com

but this is not the point to paste conversations, I love all the guys at support desk, they are very proffesional and effective.

But I want really clearify the point about Tom saying something about migrate at same prices and the help desk telling than it's not same price :)

just to make it consistent

[meavic]

I also need clarification on this.

I'm being forced into a situation by support where I have to upgrade to keep receiving email (!!!!!) and I'm reading one thing on the forum from the CEO and support are telling me another.

... Unfortunately it is not possible to set up a HSPC Billing plan under Legacy prices, we apologize for the inconvenience.....

Warm Regards,
**
Support Technician 1

[Daniel]

Hello,

When Tom said that we will eventually be forcing people to HSPC which will allow you to get a comparable package with the same price, he meant just that.

We are NOT forcing people yet, however it is a really good idea for most people.

You do not have to move to HSPC if you don't want to yet. If you have a Red Hat, Fedora, etc VPS that you want on a newer Operating System, the technicians can rebuild (completely erase and re-create) your VPS on CentOS 4. This will keep your same IPs. You wil lthen have to upload your files back to your VPS.

HSPC VPSes are on CentOS 5. If you are going to upgrade once, you might as well go to HSPC now.

However, this is completely voluntary and we are not forcing anyone over to HSPC yet (which is why you have to pay the new price if you want to move to it).

[SlAiD]

Daniel,

So to clarify this: we will have the same price and things that we have with the old billing system?


And btw, why we can't change IP's? Please don't say its a technical difficulty. Lol. I am sure it have some workaround somewhere, right? :P
It it was not for the IP's I've been moved for now. I simple don't want to loose my IP's for convenience, SEO, and general selfishness ^^ :D



SL

[meavic]

You do not have to move to HSPC if you don't want to yet. If you have a Red Hat, Fedora, etc VPS that you want on a newer Operating System, the technicians can rebuild (completely erase and re-create) your VPS on CentOS 4. This will keep your same IPs. You wil lthen have to upload your files back to your VPS.

How about, for those of who are stuck between a rock and a hard place - ticket DGS-76691-315 for example - the only way I can fix this problem with the VPS is either to rebuild in CentOS or get a new HSPC server and transfer the account.

I can ask the techs to rebuild the server after I've backed everything up and then wait until I'm truly asked to move with no increase in costs to me but double up the workload for the techs (do two jobs) or I can save you guys time and costs by moving now yet still increasing my own costs.

I'm stuck either way. My problems can't be fixed until I move or rebuild.

[Daniel]

Daniel,

So to clarify this: we will have the same price and things that we have with the old billing system?


And btw, why we can't change IP's? Please don't say its a technical difficulty. Lol. I am sure it have some workaround somewhere, right? :P
It it was not for the IP's I've been moved for now. I simple don't want to loose my IP's for convenience, SEO, and general selfishness ^^ :D



SL
When we actually FORCE you (you must go to HSPC or your account will be canceled), then yes you will be able to move to HSPC with the same price you are paying now.

However, we are not that that point yet, so if you go to HSPC today, you have to pay the nmew prices.

We have two different management systems now. HSPC and our legacy system. The two systems cannot talk to each, nor do they know that one another exist.

Thus, we can't have IPs on both systems to hand them out back and forth. If we do that, eventually someone will steal your IPs, you'll steal someone else's.. etc.. we don't want that to happen so you will need to change IPs.

[Daniel]

How about, for those of who are stuck between a rock and a hard place - ticket DGS-76691-315 for example - the only way I can fix this problem with the VPS is either to rebuild in CentOS or get a new HSPC server and transfer the account.

I can ask the techs to rebuild the server after I've backed everything up and then wait until I'm truly asked to move with no increase in costs to me but double up the workload for the techs (do two jobs) or I can save you guys time and costs by moving now yet still increasing my own costs.

I'm stuck either way. My problems can't be fixed until I move or rebuild.
Unfortunately that looks to be the case. I wish I could say there was an easier way to do this, but there isn't.

[SlAiD]

Thus, we can't have IPs on both systems to hand them out back and forth. If we do that, eventually someone will steal your IPs, you'll steal someone else's.. etc.. we don't want that to happen so you will need to change IPs.


Hi. Thanks for your quickly reply.

I think you're over reacting. If you move ip X and Y to the new system and *directly* assign it to me (hm... because its mine - and with mine I mean I pay for it, because the bottom line is that IP is from Defender Hosting) there will not be stealings.

Its all the same when you remove 204.* IP's, the process is allmost equal.

- - -


meavic just courious, what is exacly your problem?



SL

[Daniel]

The one the systems handle the IPs we cannot just send 2-3 IPs over to each system, so it would be really hard to manage it efficiently.

[SlAiD]

Considering work to be done, and such, I am willing to pay for it.

Whell, I think that in the end you will re-use the IPs, so I will wait and when we're forcing to move I will ask this again.


Thanks for your time anyway. :P



SL

[Robert]

The problem is it does not work correctly. The IPs are not on subnet-able bounds, so we would have to force other people to move them over.

The IPs are on seperate VLANs for security reasons.

[dexus]

Regarding XMS... that is something we're working out the final details on. The plan is to have all servers manageable from within HSPC. When the node itself is added, it will be added into HSPC. You will manage your VE instance as a normal VPS. What I have to work out still will be handling situations where one XMS handles multiple VPS and proper management of it so that you can manage balancing resources yourself without needing to contact support. Again, the details and the configuration for this is not fully in place yet, but that's what we want to happen.

Do you have any news about HSPC on XMS?

I also still don't understand one thing about HSPC... Does VZPP also still exist or that is now integrated in HSPC? I am asking this because if I for example buy XMS with HSPC how can I resell VEs to my customers? Can I give them just access to VZPP or what...?

Thanks.

[mesobob]

Do you any timeframe on the shutting down of the old style legacy plans yet? Thanks.

[SlAiD]

And when the time comes, will you move the ip's from the legacy nodes to the new nodes?


SL

[TomK]

No time frame yet, if at all, of just shutting down the legacy nodes. We most likely will have an incentive for legacy customers to move to PBA/HSPC based plans to get the latest OS and all the benefits of the customer portal and control panel (self service up and down grades for disk, IP's, memory, etc).

The IP's will not carry over, you will have to change IP's unfortunately.

Thanks,
Tom

[vps-vince]

Hope that as part of the incentive you include an almost 'seemless' move of all our accounts onto the new nodes :)

- Vince

[SlAiD]

I could have move allready, but...

The IP's will not carry over, you will have to change IP's unfortunately.

Just asking... what will you do with the old IP's? Use it again, right? So, it may be used on the new node... or not?


My main consern - and unique one - is that I've many .pt domains, that dont use "nameservers". They need to use hostname + IP. And I've severall company's using .pt domains. Askim then to move IP's (AGAIN, because asking then to move from the old 204.*) will just not be pratic.


SL

[F.N]

Is EMS available with new accounts, and is it still being honoured on old account? I can't find it mentioned anywhere on the new site - my VPS (1633) was down today, but support never gave a reason (they usually do)?

[nimbar]

Is EMS available with new accounts, and is it still being honoured on old account? I can't find it mentioned anywhere on the new site - my VPS (1633) was down today, but support never gave a reason (they usually do)?


Mine either, but checking uptime and service httpd status all is fine, I guess the connectivity to the node failed or something, anyways it was 10 minutes, not a big deal... the first time in a year. I'm in node equash24.

Greetings.

[SlAiD]

Up on this to see if I get a "brained" explenation about the IP's not changing...


SL

[mesobob]

No time frame yet, if at all, of just shutting down the legacy nodes. We most likely will have an incentive for legacy customers to move to PBA/HSPC based plans to get the latest OS and all the benefits of the customer portal and control panel (self service up and down grades for disk, IP's, memory, etc).

The IP's will not carry over, you will have to change IP's unfortunately.

Thanks,
Tom

Thanks Tom, I look forward to reading about these "incentives", That would be very much appreciated.

Considering I`m currently on a nice deal with an old Powervp2(cpanel) for over a year, it would bum me out to lose that deal through no fault of my own.