Hi Vince -
As I said everything in terms of staffing is staying the same, so customers should not see any differences in terms of service level.

The same people who have been here are still here.
Rob is still around he just isn't active in the forums as much as previously. Charles has not been with us for 4-5 years now.
Point noted on the ordering process. I'll engage the right people and see if this is something we can implement in the future.